Presentations

Luxury Marketing Council Europe, keynote speech 1 May 2008, “Luxury Brands and the Masstige Consumer,” London

British American Chamber & UKTI Yorkshire & Humberside, workshop 27 February 2008, “Working with Americans,” Leeds

UKTI London, workshop 25 February 2008, “Working with Americans,” London

CIMA Scotland Annual Dinner, keynote speaker 29 February 2008, “CIMA Differentiation and Member Benefits,” Glasgow

Institute of Directors, keynote speaker 31 October 2007, Women as Leaders conference, London

Mercer, keynote speaker 25 October 2007, “Best Practice in Professional Services Marketing,” London

Europe & Entreprises, keynote speaker 15 May 2007, “Are You Ready to Work with Americans?,” Paris

Meeting Professionals International — Professional Education Conference, keynote speaker 27 March 2007, “Are You Ready to Work with Americans?,” Brussels

Meeting Professionals International — Professional Education Conference, speaker/facilitator 20 March 2007, “Are You Ready to Work with Americans?,” Copenhagen

Wilton Park Conferences, conference 1-3 March 2007, keynote speaker “Role of Business in Public Diplomacy,” Steyning

British American Business Inc., conference 9 November 2006, keynote speaker “Understanding US Business Culture,” London

Hawksmere Conferences, Marketing and Cultural Due Diligence, keynote speaker, 18 July 2006, London

Falconbury Conferences, workshop 18 May 2006, “3 Day MBA for Lawyers — Marketing Legal Services,” London

Technology World 2006, workshops 15 & 17 May 2006, “Working with Americans,” London, Cambridge

UKTI Southeast, workshop 2 March 2006, “Working with Americans,” Southampton

Hawksmere Conferences, Understanding Joint Ventures, keynote speaker, 7 December 2005 , London

Antwerp Chamber of Commerce, keynote speaker 1 December 2005, "Working with Americans," Antwerp

Hawksmere Conferences, Understanding Joint Ventures, keynote speaker, 29 November 2005 , London

Neil Stewart Conferences, Values of Britishness, keynote speaker 28 November 2005 , "Communicating Britain's Diverse Brand Abroad," London

UKTI International Business Awards, awards judge 10 November 2005, London

Hawksmere Conferences, Succeeeding with Strategic Alliances, keynote speaker, 19 October 2005 , London

Institute of Export Annual Conference, keynote speaker, 13 September 2005, "Working with Americans," Birmingham

Hawksmere Conferences, Understanding Joint Ventures, keynote speaker, 12 July 2005 , London

Institute of Directors/Lloyds TSB, keynote speaker 28 June 2005, "Buying and Selling Businesses," London

DLA Piper Rudnick Gray Cary, keynote speaker 27 May 200 , "Working with Americans," Birmingham

The Recruitment Society, lecture, 12 April 2005, "Working with Americans," London

Meeting Professionals International , workshop leader, 11 April 2005 , "Working with Americans," Monaco

UKTI West Midlands, Trade and Investment Awards dinner, 11 February 2005, "Working with Americans," Birmingham

National Business Week, June 2004, “The Strategy Story: How To Excite Your Organisation”

The British Phonographic Industry, keynote speaker 11 April 2003, “Working with Americans — Closing the Sale,” London

TEC International, keynote speaker 10 April 2003, “Ready, Aim Fire – Market Research,” London

IOR Global, keynote speaker 7 April 2003, “Briefing: Working with Americans,” London

Inspired Leaders Network, keynote speaker 20 March 2003, “Is Globalisation Really Americanisation?,” London

British American Chamber of Commerce Midlands, keynote speaker 20 March 2003, “Working with Americans,” Birmingham

Farnham Castle Centre for International Briefing, keynote speaker 12 March 2003, “Working with Americans,” Exeter

British Luxury Council, keynote speaker 11 March 2003, “Working with Americans,” London

Olswang Solicitors, keynote speaker 7 March 2003, “Working with Americans,” London

Luxury Marketing Group of Great Britain, joint keynote speaker with Richard Heller, 26 February 2003, “How not to Work with the British and Americans”

TEC International, keynote speaker 13 February 2003, “Ready, Aim Fire — Market Research,” Staffordshire

Foreign & Colonial Office/British American Office, joint keynote speaker with Richard Heller, 6 February 2003, “How not to Work with the British and Americans”

KitCat Club, keynote speaker 3 February 2003, “Working with Americans,” London

Cambridge University Judge Institute of Management Studies, MBA lecture 16 January 2003, “Working with Americans,” Cambridge

Marketing Society, keynote speaker 15 January 2003, “Working with Americans,” US Embassy, London

Chartered Institute of Marketing/Pearson, keynote speaker 26 November 2002, “Working with Americans,” London

Law Society for England and Wales, keynote speaker 25 November 2002, “Client Loyalty,” London

Business Link London, keynote speaker 19 November 2002, 360° conference, “Marketing Professional Services,” London

Business Link London, keynote speaker 19 November 2002, 360° conference, “Smart Marketing for the Tourism & Hospitality Industries,” London

Oracle UK, keynote speaker 14 November 2002, 12 December 2002, “e-marketing”

Business Link London, keynote speaker 7 November 2002, “Generating Leads,” London

Institute of Directors Conferences, speaker 22 October 2002, “Bringing Your Business Plan to Life,” London

Business Link London, keynote speaker 2 October 2002, “Marketing for the Creative Industries,” London

Business Link London, keynote speaker 25 September 2002, “Customer Loyalty and Retention,” London

KPMG Travel/Leisure/Tourism Materclass, keynote speaker 24 September 2002, “Brand Management Excellence,” London

Communisis Materclass, keynote speaker 12 September 2002, “An Integrated Approach To Customer Communications,” Leeds

American Management Association UK, keynote speaker 11 July 2002, “Working with Americans Breakfast Briefing,” US Embassy, London

TEC International, keynote speaker 13 June 2002, “Working with Americans,” Farnham

Hay Literature Festival, guest author 2 June 2002, “Working with Americans,” Hay on Wye

Qinetiq Learning/Hawksmere, speaker/facilitator 20 May 2002, “Building New Business Ventures,” Farnborough

TEC International, keynote speaker “Leading the Marketing Agenda,” 20 June 2002, Newcastle; 18 April 2002, Birmingham; 14 March 2002, Manchester; 5 March 2002, Aylesford (Kent)

Meeting Planners International Professional Education Conference, speaker/facilitator 16 April 2002, “Marketing Meetings and Events,” Brussels

British American Business Council, keynote speaker 15 April 2002, “Marketing and Branding in the New Economy,” Cardiff

Northeastern University, lecture 30 March 2002, “European and American Business Cultures,” Boston

Guernsey Awards for Achievement, keynote speaker 22 January 2002, “Future Consumers of Europe,” St. Peters Port

TEC International, keynote speaker, “7 Point Plan for Building A Better Marketing Plan,” 6 August 2002; 20 June 2002, London; 7 November 2001, Birmingham

Hawksmere Conferences, 5 Day MBA program, facilitator, June 2002, January 2002, November 2001, January 200, June 2002, November 2002, January 2003, April 2003

Institute of Directors Conferences, speaker 23 October 2001, “Practical Marketing Strategies,” London

Meeting Planners International, speaker 22 June 2001, “New Frontiers in Marketing,” London

Oxford University Press, speaker 22 May 2001, “Marketing Strategy,” Oxford

Comverse Marketing Executives Forum, speaker 8 May 2001, “Europe's Other 3G Future,” Berlin

The UK 200 Group, speaker 10 April 2001, “Marketing and CRM,” London

The Economist Conferences, panel chairman 1 March 2001, Marketing Director's Forum, London

Hawksmere Conferences, speaker 15-16 February 2001, Joint Ventures in the E-conomy, London

Comverse User's Forum, speaker 18 September 2000, “Customer Loyalty,” Marrakesh

Foreign & Commonwealth Office, speaker 7 July 2000, “South East Europe: Joining the European Mainstream,” London

International Council of Shopping Centres [ICSC], panelist 6 April 2000, “Branding Shopping Centres,” Berlin

Institute of Directors Conferences, speaker 14 September, 4 April 2000, “Your Markets And The Business Plan,” London

IIR Conferences, speaker and workshop facilitator 12 January 2000, “Experiential Branding: Five Steps to Brand Immersion,” Orlando

Law Society, Central London Training, speaker and workshop facilitator 25 November 1999, “Marketing Your Message,” London

The Economist Conferences, workshop facilitator 20 May 1999, “Customer Relationship Management,” London

TiLE Conferences, speaker 12 May 1999, “European Shoppertainment: Tips for Your Success,” London

Hawksmere Conferences, speaker “Understanding Joint Ventures” conference, 10 March 1999, London; 11 May 1999, London; 8 June 1999, Leeds; 23/24 June 1999, Brussels; 18 November 1999, London; 9 March 2000, London; 22/23 May 2000, Warsaw; 3 July 2000, London; 10 November 2000, London; 8 March 2001, London; 3 July 2001, London; 12 March 2002, London; 4 July 2002, London

Progress in Management, speaker 21 January 1999, “Best Practice in Services Marketing,” London

Professional Services Marketing Group, speaker 20 January 1999, “A Prescription for Services Marketing Best Practice,” Manchester

Management Centre Europe (European Division of The American Management Assn.), regular course leader, “Brand Management” programme

Management Centre Europe 8th Global Conference on Marketing, workshop leader 7 December 1998, "Giving Brands a Soul," London

Professional Services Marketing Group, session chairman, 20 October 1998, National Conference 1998

Institute of Directors Conferences, speaker 14 October 1998, "How to Prepare and Use a Business Plan" conference, London

Marketing Week Conferences, speaker 29 September 1998, "Film and TV Merchandising" conference, London

Professional Services Marketing Group, speaker 24 September 1998, "A Prescription for Services Marketing Best Practice," Edinburgh

Professional Services Marketing Group, speaker 14 July 1998, "A Prescription for Services Marketing Best Practice," London

Institute of Directors Conferences, speaker 9 June 1998, "How to Win New Business and Retain Existing Customers" conference, London

Hawksmere Conferences, speaker 4 June 1998, "Developing Commercial Alliances" conference, London

Professional Services Marketing Group, speaker 13 May 1998, "A Prescription for Services Marketing Best Practice," Birmingham

Saatchi & Saatchi Client Conference, speaker 12 May 1998, "Cause Related Marketing" conference, London

Themed Entertainment Association, workshop leader 23 April 1998, "Your Tips For Success In Europe's Themed Entertainment Market," Los Angeles

Institute of Directors Conferences, speaker 24 February 1998, "Customer Retention: How to Build on Existing Business" conference, London

Caspian Conferences, Conference Chair 2 December 1997, "Marketing On A Shoestring" conference, London

Hawksmere Conferences, Conference Chair 28 November 1997, "New Service Development" conference, London

The Conference Board, Marketing Forum, guest keynote speaker 21 November 1997, "Bringing A Marketing Culture to The Organization," Eurodisney, Paris

Institute of Directors Conferences, speaker 24 September 1997, "How to Prepare and Use a Business Plan" conference, London

Academy for Chief Executives, "Leading the Marketing Agenda" presentation, 17 June 1997, London.

The Conference Board, speaker 11 June 1997, "The European Conference on High Performance Sales Organisations" conference, London

Centaur Conferences, speaker 29 May 1997, "Marketing to the Over 50's" conference, London

Money Marketing Conferences, speaker 20 May 1997, Finance Direct '97 conference, "Learning from The American Experience," London

Forum Events Conferences, speaker 7 May 1997, "Marketing Sales Development" workshop, Grantham

Marketing Week Conferences, speaker 19 March 1997, "Marketing Ethnic Foods" conference, London

Institute of Directors Conferences, speaker 18 March 1997, "How to Build A Better Marketing Plan" conference, London

Centaur Conferences, speaker 28 January 1997, "Dynamic Approaches to Promoting and Funding Sport" conference, London

IIR Conferences, speaker 19 November 1996, "Relationship Marketing" conference, London

Institute of Directors Conferences, speaker 10 October 1996, "Better Business Planning" conference, London

IBC Conferences, speaker 19 September 1996, "Customer Care 1996" conference, London

Institute of Directors Conferences, speaker 13 March 1996, "Winning Women in Business" conference, London

Century Communications Conferences, speaker 28 February 1996, "Competitive Marketing for Accountants and Solicitors" conference, London

Institute of Directors Conferences, speaker 22 June 1995, "The Growing Business: Cost Effective Marketing" conference, London